Access Policy

Access to Portland House is possible on both Bute Street and West Bute Street. Both streets have parking and space for loading. However, for lengthy unloading processes we advice access via the side entrance in the alley way to the right of Portland House on West Bute Street.

Disabled Policy

All public areas of Portland House are accessible for wheelchair users. The front entrance is accessible via a ramp which can be made available upon request at the concierge desk. All four floors are accessible via a lift and the Banking Hall via the double doors.

For Banking Hall gigs, Portland House can reserve space for wheelchair users however prior arrangements must be made to ensure the space is available. For more information on this, please email the events team.

A carer ticket can be given per wheelchair user if necessary however tickets are only issued when the events team have been notified before.

We cannot offer disabled parking at this time however street parking is available and free for ONE hour. Please note that street parking is operated by Cardiff Council and not Portland House, therefore we are unable to accept any responsibility for any tickets given or issues that arise.